Customer Help

Our happiness team is always here to assist.

Frequently Asked Questions (FAQ)

We specialize in booking the best hotels, Airbnb stays, and vacation rentals in Miami. We also offer personalized services such as city tours and transportation with our professional drivers.

By booking through us, you gain access to exclusive deals, discounts, and priority booking that you won’t find anywhere else. Our partnerships with over 100 hotels give us special privileges that help you secure the best rates.

Due to our strong partnerships, we often have access to rooms that are not publicly listed. Contact us, and we’ll use our priority booking privileges to find you a room, even when hotels say they are fully booked.

We recommend contacting us as soon as you start planning your trip. However, we can assist with last-minute bookings, thanks to our exclusive access and relationships with hotels in Miami.

Yes! We offer exclusive discounts on select hotels and vacation rentals. By booking through us, you can save up to 50% on your stay.

We cover all major areas in Miami, including beachfront hotels, downtown spots, and other popular neighborhoods. Whether you want to be near the beach, nightlife, or local attractions, we have options for you.

Absolutely! We specialize in finding accommodations for groups of all sizes. Whether it’s a family reunion, corporate event, or wedding party, we can help you find the perfect place.

Simply contact us via our website, phone, or in person. Share your travel preferences and dates, and we’ll handle the rest, from finding the best options to securing your booking.

Yes, we offer transportation services, city tours, and personalized travel advice to make your Miami experience enjoyable and stress-free.

Cancellation and refund policies vary depending on the hotel or rental property. We will work with you to find the most flexible options and guide you through the process if changes are needed.

You can contact us through our website’s contact form, by phone, or schedule an in-person meeting. Our customer support team is available to assist you with any inquiries.

We recommend contacting us first before attempting to book directly. However, if you have already tried and faced issues, get in touch with us. We’ll do our best to find a solution and secure the best deal for you.

Absolutely! We are based in Miami and can arrange a meet-up to discuss your travel plans, provide local tips, and ensure your stay is seamless.

Yes, we offer transportation services. You can book our professional drivers to take you around Miami safely and comfortably, ensuring you enjoy the city hassle-free.

Yes, we have knowledgeable agents who can give you a guided city tour, showcasing Miami’s top attractions, hidden gems, and local favorites.

We have long-standing partnerships with over 100 hotels in Miami, giving us exclusive access to discounts and room availability that other booking services do not have.

Our primary goal is to find you the best accommodation at the best possible rate. Any fees associated with our services are typically included in the booking, so there are no surprises or extra charges.

We have over 10 years of experience in the Miami hospitality industry, helping travelers find the perfect accommodations and experiences.

We offer a wide range of accommodations, including luxury beachfront hotels, cozy Airbnbs, family-friendly vacation rentals, and more.

Yes! Beyond booking your accommodation, we can help plan your itinerary, arrange transportation, and provide recommendations for dining, attractions, and activities.